author affiliation analysis of database publications

Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis (vldb, 2008, demo)

EasyTicket: a ticket routing recommendation engine for enterprise problem resolution

• Qihong Shao (Arizona State University, Tempe, USA)
• Yi Chen (Arizona State University, Tempe, USA)
• Shu Tao (IBM, Yorktown Heights, USA)
• Xifeng Yan (IBM, Yorktown Heights, USA)
• Nikos Anerousis (IBM, Yorktown Heights, USA)