Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis (vldb, 2008, demo)
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
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Qihong Shao
(Arizona State University,
Tempe,
USA)
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Yi Chen
(Arizona State University,
Tempe,
USA)
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Shu Tao
(IBM,
Yorktown Heights,
USA)
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Xifeng Yan
(IBM,
Yorktown Heights,
USA)
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Nikos Anerousis
(IBM,
Yorktown Heights,
USA)